Frequently Asked Questions

Boxes of varying sizes sitting on top of a wooden desk next to a silver laptop

Access our simple Frequently Asked Questions for Supplement Alchemy to understand shipping, pricing, returns, and more!

Shipping Questions

What Shipping Methods Are Available?

If you’re inside the United States, our default shipping method is USPS First class, but here’s what’s available on bulk orders or more than one item.

  1. USPS First Class 3-5 Business Days ($4.75 – $5.55)
  2. USPS Priority Mail 2-3 Business Days ($5.99-$8.70)

If you’re an International Buyer the following shipping methods are available to you:

  1. USPS International to Canada 7-14 Days (Average Price = $10.99-$14.99)
  2. USPS Global Post to Australia 9-17 Days (Average Price = $14.99-$20.25)
  3. USPS Global Post to E.U. Territories 7-15 Days (Average Price = $15.49-$19.59)
  4. USPS Global Post to Hong Kong 8-12 Days (Average Price = $12.56-$21.39)

The above simplified shipping table provides examples for ship times and pricing as they quotes above are based on quantity, distance, location, taxes and additional options for signature, insurance and more.

If there are any special requests while shipping, please don’t hesitate to reach out to us at

What is the Handling Time for your Shipments?

On average, we only take around 24-48 hours to ship a package. If there are multiple orders, or if some items end up on back-order due to demand, we will reach out to you to provide prompt updates on the status of your order.

Do You Ship Internationally?

Absolutely. We do ship to the following countries and continents:

Canada, Mexico, Puerto Rico, Guam, United Kingdom, Germany, All of South America, Spain, Australia, Hong Kong, China, Japan, Thailand, Indonesia, South Africa,

Do you Ship with Gift Packaging or Anonymous Sender?

At this time, we do not provide gift packaging. We ship in our standard anonymous packaging factory direct. We do not have any identifying markers or brandings on our boxes to help prevent theft of packages a

Payment Questions

What Payment Methods Are Accepted?

At this time we accept the following:

Is Buying Online Safe?

Absolutely! We maintain 2 specific SSL certificates that protect and encrypt user data from end-to-end. Our payment gateway provides fraud management and machine learning solutions that reduce “card not present” transaction fraud, along with the latest in AVS and CVV verifications.

Returns and Exchange Questions

How do I place an Order?

It’s as simple as navigating to the product that peaks your interest!

Add the quantity you wish to purchase and then click “Add to cart
The Virtual Product will go into your cart and the CART ICON in the upper RIGHT HAND CORNER will update with the number you wish to purchase.

>> Click on the cart icon in the upper right corner >> then follow the prompts to checkout.

Insert your payment into our secured website and checkout!
Happy Shopping!

Do I need an account to place an order?

No! You can checkout as a guest, but we only provide coupons, discounts, special offers, notifications, shipment tracking and other phenomenal services to customers who sign up with an account!

The perks for becoming a member will range from having design competitions to creating private labels for your friends and family! You’ll also be able to display the items that you blend and design ON OUR WEBSITE!

Who should I to contact if I have any queries?

Simple. These guys:

How Do I Track My Order?

Tracking is provided for users and by email. Just login or check your email for the tracking details. Easy as 1,2,3.

How Can I Cancel Or Change My Order?

If you’re a member please login to your account in the upper right hand corner, or using the menu.

Then navigate to the shipping option and click the cancel or change my order.

If you have any trouble finding or executing this on our site, don’t hesitate to reach out via phone or by email through our CONTACT US page.

How Can I Return a Product?

Please contact us by EMAIL to return an item. We have a 30 day return policy on unopened unused items, and partial refunds on used items that have been returned.

Can I Exchange or Swap a Product for Another?

Yes! If you’re unhappy with the product please reach out to us and take advantage of our swap program.